Account Manager – Powersports

Job Title: Account Manager – Powersports
Location: U.S. Based
Reports To: VP of Customer Success and CEO

About Seed Talent

Seed Talent is transforming how specialty and regulated retail industries train and empower their workforce. Our platform helps brands and retailers elevate staff knowledge, customer experience, and performance through education and enablement tools tailored to their unique needs.

Position Overview

We’re looking for an Account Manager to become a true business partner to our growing list of powersports clients and the go-to platform expert behind maximizing their experience utilizing our tools.

This role sits at the intersection of account management, customer success, and technical support. You’ll grow revenue and relationships within your accounts, build and launch client platform setups, and keep support running smoothly for our clients and integration partners. It’s a fit for someone who enjoys both the relationship side and the hands-on, solve-it-now side of customer work.

Key Responsibilities

Account Management & Growth

• Partner with our sales leaders to make sure powersports clients are getting full value from the Seed Talent platform, from demo through ongoing success.
• Project-manage new content for your accounts, from kickoff through delivery
• Lead and participate in customer calls, for both ongoing accounts and new business, and own follow-up on open action items
• Build relationships beyond the initial point of contact, working with people across each client’s organization to support their professional development and brand training needs.
• Help our brand partners get the most value from the platform, in line with both their goals and ours.
• Identify and pursue upsell opportunities as new service offerings become available.

Key Account Management

• The powersports side of our business is uniquely set up with a multi-sided customer base: a distributor and its sub-brands. You will work directly with the distributor to maximize their goals for the platform and align those goals with the individual brands you manage.

Technical Support

• As the powersports market grows for Seed Talent, this role will also provide initial support for the broader platform user base. That includes support chat, support emails, and special projects as directed by leadership.

CRM, Process & Collaboration

• Track all account management, customer success, and project activity in HubSpot so every team has visibility
• Keep HubSpot ticket pipelines current, moving tickets to the right stage as soon as your work is complete
• Work with our VP of Delivery and CEO to design and improve internal processes that make the team more efficient
• Partner with leadership to identify the business’s evolving needs and build scalable plans to meet them

Qualifications

You’re equally comfortable leading a client call and rolling up your sleeves to fix a roster upload. You build trust quickly, follow through without being chased, and know when to solve a problem yourself and when to escalate it. You like variety and thrive in a small team where no two days look the same.

• 2–5 years in account management, customer success, or a client-facing support role, ideally at a B2B SaaS company
• Track record of growing accounts through relationship-building and upselling
• Hands-on experience administering a SaaS platform (users, groups, permissions, data uploads); LMS experience a plus
• Strong troubleshooting skills and sound escalation judgment
• Comfortable working in a CRM and ticketing system; HubSpot experience strongly preferred
• Project management skills to keep content launches and client action items on track
• Clear, timely written and verbal communication with clients at every level
• Experience in or familiarity with the powersports industry is a strong plus
• Willing to travel up to 10% of the time, including possibly internationally

What We Offer

• You’ll own real client relationships, work directly with leadership, and see the impact of your work quickly. We’re a small, collaborative team with just good people doing meaningful work.
• High-visibility role at the center of our powersports growth
• Direct partnership with sales, customer success, product, and executive leadership
• Flexible, remote-friendly culture with a distributed team
• Competitive compensation commensurate with experience
• Room to grow as new markets and service offerings expand

Interested? Please complete the application here.

We will confirm all application submissions within 2 business days of receipt. Reach out to careers@seedtalent.com with any questions.